Image Secure Work at Home and Its Impact on Business Continuity ;

Event

Work at Home and Its Impact on Business Continuity

VIEW FREE ON-DEMAND

The flexibility of a work-at-home-agent model has rapidly evolved into a highly viable solution for contact centers.

According to an Everest Group report, the number of work from home agents has grown an average 17% - 19% per year over the last several years with no signs of slowing down. Given record-low unemployment, a tight job market and unexpected disruptions like the ongoing novel coronavirus (COVID-19) outbreak, the flexibility of a work-at-home-agent model has rapidly evolved into a highly viable solution for contact centers. As a result, in addition to high agent satisfaction and increased productivity, companies that have adopted the at-home model also saw access to niche, specialized talent pool, improvements in customer satisfaction, lower employee turnover and, more importantly, minimizing impact from disruptions and ensuring business continuity.

Image Linkedin
Image Twitter
Image Facebook
Image Email
Image Share

Work at Home and Its Impact on Business Continuity

Strategic Insights