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Training Director
Image Icon Colombia · Colombia
Category Administrative
Requisiton 1184

Training Director

What We’re Looking for ⬇️


Requirements:

  • Bachelor’s degree in Business Administration, Industrial Engineering, Social Communication, Psychology or related.
  • Advanced English B2+/C1.
  • 5-10 years of management experience in an inbound/outbound BPO.
  • Client Facing roles experience.
  • Proficient in Microsoft Suite Office.

Responsibilities:

  • Lead educational activities and learning experiences for all employees at different levels of the company.
  • Ensure that all training teams are coordinated and developing their responsibilities with the skills and scope that each team should have.
  • Identify processes, tools, and training needed to design strategies and fulfill agreements with all stakeholders within the training strategy.
  • Verify and approve account governing documents, including customer and stakeholder agreements, to ensure the health of each project and program.
  • Identify and develop the installed capacity that the training team must have to ensure full and healthy functionality.
  • Provide and ensure that the training team has all the processes, procedures, and tools in place to enable them to meet customer expectations and service level agreements.
  • Design and develop the growth and improvement strategy for each project and account.
  • Responsible for liaising and interacting with the different strategic areas involved within Teleperformance and the client.