Lima I Teleperformance abre vacante de servicio al cliente
Customer Service Representative - Advanced English Level - NB
Peru · Lima
Category Customer Service
Requisiton 1017

Customer Service Representative - Advanced English Level - NB

What We’re Looking for ⬇️


Technical Skills:

  • High school graduate (Must present diploma or certificate).
  • English Level: C1 or above.

Competencies and Specific Skills:

  • Communication skills.
  • Customer orientation (Empathy).
  • Problem resolution.
  • Attention to detail.

Responsibilities:

  • Demonstrates high comprehension and use of the English language.
  • Demonstrates accurate and professional customer service on time.
  • Maintains a professional attitude and represents the company positively.
  • Demonstrates proper knowledge and use of departmental resources, policies, and procedures.
  • Responds to messages on the phone, chat, and email queues.
    Maintains acceptable call times and email handling time, while remaining friendly and informative.
  • Maintains productivity and quality standards.
  • Actively search for solutions and identify trends for the appropriate staff, including possible solutions or suggestions.
  • Demonstrates the sense of urgency appropriate for client responses.

Work Experience:

  • Not a must as long as the candidate complies with skills and competencies.
  • Sales.

Schedule:

  • 48 hours per week.
  • 2 days off per week.

Salary:

  • Basic + variable + sodexo bonus.