- Manage day to day center operations
- Responsible for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets.
- Responsible for achieving desired client KPI’s throughout and align team to deliver the desired results.
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client.
- Hold team meetings on a regular basis with the direct reports
- Document and communicate system and business process gaps
- Ensure process operates efficiently according to client and company measures